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legal

Refund & Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Exchanges and Refunds
Please Note: We only provide a Store Credit for all returns and exchanges. We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded in store credit. You can then use the store credit on future KidSuper orders.

 

To start a return, you can contact us at support@kidsuper.com and provide your order number. We do not provide shipping labels at this time, unless we are at fault for shipping the wrong/defective item. If return is in order, please contact us and we will send you instructions on how and where to send your package. 

At this moment, we do not accept returns/exchanges on international purchases. International customers are responsible for any applicable duties and taxes. Please note items may be held at your local post office for duty and tax collection until they are paid.

You can always contact us for any return questions at support@kidsuper.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we may evaluate the issue and make it right.

 

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

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